Privacy Policy

1. Who We Are

This policy describes how Prima Vista, operated by Sky Vista Retreat LLC ("Prima Vista," "we," "us," or "our"), handles information when you visit primavistaevents.com, contact us, request pricing, use our planning tools, schedule a tour, or otherwise interact with us.

2. Information We Collect

Information you provide

We may collect your name, email address, phone number, event date, guest count, event type, budget or package preferences, message, communication preferences, tour details, and other information you choose to provide through our forms, estimator, chat, email, phone, or booking process.

Information collected automatically

When you use our website, we and our service providers may collect browser and device information, approximate location derived from an IP address, referring and landing pages, pages viewed, dates and times, interactions with buttons and forms, traffic-source information, campaign parameters, advertising click identifiers, and pseudonymous identifiers.

We do not intentionally include names, email addresses, phone numbers, message contents, or other form-field values in website journey events sent to analytics services.

4. How We Use Information

• Respond to inquiries and provide requested pricing, estimates, guides, availability, and venue information.
• Schedule and manage tours, events, agreements, and customer relationships.
• Send service, event, email, or SMS communications you request or authorize.
• Measure website performance, traffic sources, advertising effectiveness, form completion, and visitor drop-off.
• Improve our website, services, customer experience, security, and fraud prevention.
• Maintain business records and comply with legal obligations.

5. Cookies, Local Storage, and Analytics

We use cookies, local storage, pixels, tags, and similar technologies. Some are necessary for website functionality and security. Others help us remember preferences, measure site usage, attribute inquiries, or evaluate campaigns. Depending on the page and our current configuration, these technologies may include:

• Website analytics, including Google Analytics, to measure visits, page usage, events, and traffic sources.
• Advertising and conversion measurement to understand whether campaigns result in inquiries or appointments.
• Website performance tools to monitor reliability and improve the visitor experience.
• Embedded services, such as maps, videos, social-media features, or other third-party content, which may process information under their own policies.

You can limit cookies and similar storage through your browser settings. Blocking storage or scripts may affect certain website features. You may also contact us using the information below with questions about these technologies or your privacy choices.

6. When We Share Information

We may disclose information to service providers that support our website hosting, analytics, customer relationship management, scheduling, communications, security, and advertising measurement. These providers process information on our behalf or under their own applicable terms and privacy policies.

We may also disclose information when required by law, to protect rights or safety, to investigate misuse, or as part of a merger, financing, acquisition, or transfer of business assets.

We do not sell personal information for money. We do not sell or share mobile numbers or SMS consent information with third parties for their own marketing. Some privacy laws may define certain advertising-related disclosures more broadly as a "sale" or "sharing"; where those laws apply, you may exercise the applicable opt-out rights described below.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining customer and booking records, resolving disputes, enforcing agreements, and meeting legal, accounting, or security requirements. Retention periods vary by the type of information and service provider. Browser-based preferences and journey data remain on your device until they are replaced or you clear site data. You may request deletion as described below, subject to applicable legal and operational exceptions.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; obtain a portable copy; or opt out of certain targeted advertising, sale, sharing, or profiling. You may also withdraw consent where processing relies on consent.

To make a request, email info@primavistaevents.com with the subject "Privacy Request." We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. You will not be discriminated against for exercising an applicable privacy right.

10. Security and International Processing

We use reasonable administrative, technical, and physical safeguards, including HTTPS in transit and access restrictions for internal systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Our providers may process information in the United States or other countries where they operate, subject to applicable safeguards.

11. Children

Our website and venue services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.

12. Changes to This Policy

We may update this policy as our practices, technology, or legal obligations change. We will post the revised policy here and update the effective date. Material changes may be communicated through an additional notice when appropriate.

13. Contact Us

Prima Vista (Sky Vista Retreat LLC)
601 Sandy Point Road
Wimberley, Texas 78676
info@primavistaevents.com
(737) 227-0962